Refund Policy

Last updated: 17 September 2026

This Refund Policy applies to purchases made through jadeluma.cn. The contracting seller is MOOTOPUP POWER TO PLAY LIMITED. Nothing in this policy limits or excludes mandatory consumer rights.

1. Change-of-mind cancellations and returns

For eligible goods purchased online, consumers may notify us that they wish to cancel within 14 calendar days after receiving the goods, subject to applicable law and lawful exceptions. After notifying us of a valid cancellation, eligible goods should normally be returned within a further 14 calendar days.

Please contact us before sending a return so we can provide the correct return instructions and, where appropriate, an RMA reference. Requesting return instructions does not remove or restrict any statutory cancellation right.

2. Return condition

Customers may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics and condition. Where permitted by law, a refund may be reduced to reflect loss in value caused by handling beyond what is reasonably necessary for inspection.

3. Return shipping and return location

For change-of-mind returns, the customer is responsible for return shipping costs where the customer was informed of this responsibility before purchase and where applicable law permits. Our return receiving location is in Shenzhen, Guangdong, China. The exact return address will be provided with return instructions. Please do not send returns to the UK registered office unless specifically instructed.

4. Personalised items

Personalised, engraved, resized, custom-made or otherwise made-to-specification items may be excluded from change-of-mind cancellation rights where permitted by law. This does not affect rights that apply where goods are faulty, damaged, incorrect or not as described.

5. Faulty, damaged, incorrect or not-as-described goods

If an item is faulty, damaged, incorrect or not as described, contact us as soon as reasonably possible. Please provide your order number and, where appropriate, photographs or video showing the item, packaging and shipping label so we can investigate.

Depending on the circumstances and applicable law, remedies may include a refund, repair, replacement or price reduction.

6. Refund timing

Approved refunds will normally be issued to the original payment method within the period required by applicable law. Where permitted by law, we may wait until returned goods are received or acceptable evidence of return is provided before issuing the refund.

7. Contact

Email: masongma06@gmail.com